返品・返金ポリシー

Because KIZUNATAG products are made-to-order with personalization, engraving, and design for each customer, we cannot accept returns, exchanges, or cancellations due to customer reasons.

Cases where returns/exchanges are not accepted

• Mistakes in the entered engraving content
• Mistakes in design selection
• Differences from the imagined result
• Mistakes in size or material selection
• Scratches or damage occurring after delivery
• Returns without prior notice

Cases handled by exchange/remake

In the following cases, we will confirm and handle it by exchange or remake.

• If the product is damaged
• If a product different from your order arrives
• If there is an engraving mistake on our part
• If an initial defect is confirmed

How to contact us

Within 7 days of delivery, please contact us by email with the following information.

• Order number
• Name
• Details of the issue
• Photo of the product

Contact: info@besttrust.co.jp

After confirmation, we will guide you through the exchange or remake.