よくあるご質問
Will it look like the photo?
Based on the preview in the design screen, we adjust it so it engraves cleanly on the material. Depending on the material type and the nature of laser engraving, the shading and line thickness may differ from the on-screen display.
Can I add a name or phone number?
Yes, depending on the product you can engrave a name, phone number, and a short message. For lost-pet tags, we recommend engraving the name and contact info.
Which materials can I choose?
Depending on the product, you can choose materials such as wood, clear acrylic, and leather. Each has a different texture and finish, so please choose to suit your purpose and preference.
How long until it arrives?
After confirming your order details, we usually ship within 5–7 business days. Timing may vary depending on demand and order content.
Can I change the details after ordering?
Changes may be possible before production starts. If you'd like a change, please contact us as early as possible. Changes after production starts cannot be accepted.
Can it be used as a gift?
Yes, in addition to personal use, it's great for birthdays, anniversaries, welcome celebrations, and memorial gifts.